Software Support Forum

Is there a specific trick to this? I have downloaded and installed your software, and added alerts to AD groups in sharepoint. I get the initial message but no other Alerts.

When sending alerts to sharepoint groups it tells me i need a custom template for this. How do i set that up? How do i make the content of the alert be the same as the normal SP alerts.

Please help.

Thanks

Fernando

When setting up an alert to an AD group you need to ensure the items below. No alert notification will be sent if the following criteria is not meet.

1. Your AD group must be e-mail enabled
2. Your AD group must have read access to the list or list item targeted by the alert

The out-of-the-box alert templates do not support alerts targeted toward a SharePoint Group. To enable this feature you have to setup an alert with a custom alert template. You can create a new alert template on-the-fly when adding an alert by clicking Use a new custom template link in the Notification Message Body section on the Add Alert page. Read more about alert properties here...

 http://software.sharepointsolutions.com/support/knowledge/AlertManager/Pages/am0015.aspx

You can also manage alert templates from the Application Management page of your Central Administration site. Click Manage Alert Templates under the Alert Management section. To use this feature you have to deploy Alert Manager to your Central Administration site with the Component Configuration Manager.

(Points of integration)
http://software.sharepointsolutions.com/support/knowledge/AlertManager/Pages/am0002.aspx

(How do I use the Component Configuration Manager?)
http://software.sharepointsolutions.com/support/knowledge/AlertManager/Pages/am0002.aspx

The groups are email enable. When i set up the alert it works fine. But any subsequent alerts after the initial welcome alert are not being sent.
Anyone else having issues?