We have created a ticketing system and I want to set up an alert that notifies a tech that an item in a list has been assigned to them by the front line support, but I can't seem to get it to work. I can't seem to find a problem with my logic so I wanted to verify that my logic is wrong and not something in AM.
I have the alert set to:
Only send Alerts when: All Changes
Send Alerts when: custom filter
Technician Assigned Equal to [me]
and
Created By Not Equal to [me]
I can send a screenshot of the exact settings if need be. So far, nothing is ever sent out, and I cannot figure out why.